Refund Policy
Refund Policy
ClickSubs BD sells digital subscriptions, software access, licenses, and other non-physical products. Because fulfillment can involve issuing access, an invitation, a code, account credentials, or activation instructions, an order may become non-cancellable once fulfillment has started or the digital item has been delivered.
When to contact us
If the delivered item is invalid, inaccessible, materially different from the selected listing, or cannot be activated as described, contact support promptly with your order number and a clear description of the issue. Please do not change credentials, account settings, linked email addresses, or recovery information while the issue is being reviewed unless support specifically instructs you to do so.
Resolution
Depending on the issue and order status, we may troubleshoot, correct delivery, replace the affected access, or provide another appropriate remedy. Refund eligibility is assessed case by case and is always subject to rights that cannot be excluded under applicable law.
Generally non-refundable situations
- Change of mind after successful digital delivery or activation.
- Choosing the wrong plan, duration, device option, edition, or access type when the listing clearly showed the selection.
- Loss of access caused by customer changes to credentials, recovery details, account settings, or linked services contrary to the supplied instructions.
- Device, region, operating-system, or account incompatibility that was disclosed before purchase.
If we cannot fulfill an order as purchased, we will work with you on an appropriate resolution.